How do I report a missed collection?
If we have missed your garden waste bin please report any missed collections within two working days so that we can rectify the error. Please check the following:
- It is the correct garden waste collection day/fortnight
- The bin was at the edge of your property (or if you are registered for an assisted collection your agreed collection point) by 6:45 am (05:30am from 3rd March)
- We have not left a non-collection sticker or tag on the bin letting you know why we have not emptied it when we visited your street, this could be because it was too heavy to empty safely or has the incorrect types of waste in it
- Your garden waste permit sticker is clearly visible and is for the correct address
- subscriptions will not begin on the day they are taken out - it takes up to 5 working days for the property to appear on the system so you won't automatically receive a collection in the week you sign up.