Can I have a refund if my garden waste garden waste bin has been left uncollected and you've said there was an issue?

No, we will not refund if we cannot empty your garden waste bin if it is in an unsafe condition or contains material that cannot be composted including bins that are contaminated, overfull or overweight.  Our collection team will leave information on any garden waste bins they cannot empty and also record the reason.  To see further details please see our collection comments by filling in the  missed collection form.