Housing Complaints Performance Data

• Housing Data Dashboard 2021 - 22

  • PPTX
  • 206kB
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• Housing Data Dashboard 2020 - 21

  • PPTX
  • 206kB
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• Housing Complaints Dashboard Analysis 2019 - 20

  • PPTX
  • 173kB
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• Housing Ombudsman Complaint Handling Code Self Assessment

  • DOCX
  • 26kB
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• Complaint Handling Code self assessment form Nov 2020

  • DOCX
  • 81kB
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• Complaint Handling Code self assessment form Dec 2021

  • DOCX
  • 26kB
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• Complaint Handling Code self assessment form Nov 2022

  • DOCX
  • 84kB
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• Housing Ombudsman Code 2024

  • DOCX
  • 65kB
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• SMBC Customer Feedback Annual Report 2023 - 2024

  • PDF
  • 631kB
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• Cabinet response to Customer Feedback Report 2023-2024

  • PDF
  • 112kB
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• SMBC Customer Feedback Annual report 2024-2025

  • DOCX
  • 1.12MB
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• Lessons Learnt 2024-2025

  • DOCX
  • 23kB
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• Scrutiny Complaints Presentation 2025

  • PPTX
  • 5.23MB
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• Housing Ombudsman Guide 2024-2025

  • DOCX
  • 63kB
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