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Tenant Handbook

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Information on Tenant Handbook

  • 53rd Rent Week
  • Access to your home
  • Advice for tenants with boiler problems
  • Alterations to your home
  • Annual Review of Rent and Service Charges 2025/26
  • Buying your home
  • Caretaking and Cleaning
  • Current and former rent arrears
  • Damp, mould and condensation problems
  • Emergency repairs
  • Ending your tenancy with us
  • Frequently asked questions
  • Garden Trees
  • Home contents insurance
  • How is my rent calculated?
  • Independent money advice
  • Keeping Pets
  • Mutual Exchange
  • Pigeons
  • Property/Garden
  • Rechargeable repairs
  • Rent - Frequently Asked Questions
  • Repairs appointments
  • Report a repair
  • Request a priority move
  • Right to repair
  • Running a business from home
  • Stock condition surveys by Rapleys and Ridge
  • Tenancy Conditions
  • Universal Credit Roadshows
  • Ways to pay your rent
  • When will my repair get done
  • Who is responsible?
  • Your right to be consulted
  • Your step by step guide to the most common repairs

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