You can contact your housing team via MySandwell to

  • update your tenancy details
  • apply for alternative accommodation
  • request assistance
  • report an issue.

Contact us about your housing

Call us

Our contact centre and housing hub are available Monday to Friday 8am - 5.30pm.

If you are calling about a repair, please ring 0121 569 6000.

For any other housing enquiry, please call 0121 368 1166.

Emergency contact details for housing

Email us

Please email and give us as much information as you can so that we can deal with your query.

Visit us

You can also visit one of our housing teams.

Accessible services

We offer a textphone service for hearing or speech impaired customers 07860 048444

Deaf customers can also contact us using video chat.

Report a repair

You can report a repair online via MySandwell

Report a repair

Report an anti-social behaviour problem to us

You can use the online form to report:

  • Drunken behaviour and street drinking
  • Domestic abuse
  • Drug taking or dealing, properties used as "crackhouses"
  • Neglected gardens
  • Hate crimes
  • Misuse of communal areas or public spaces
  • Loud music, neighbours or vehicles
  • Physical violence and assault
  • Prostitution or kerb crawling
  • Vandalism and damage to property
  • Nuisance parking
  • Verbal abuse, harassment and intimidation
  • Other criminal behaviour

Report anti social behaviour