We review rents and service charges every year. The rent you pay helps us to:
- Maintain and repair council homes
- Make sure homes meet the Decent Homes Standard
- Keep homes safe and meet the Building Safety Act 2022
- Provide important council services, such as adult social care and mental health support
How is my rent worked out?
Most council rents are set using a Government rent formula that has been in place since 2002. This formula takes into account:
- The value of your home
- How many bedrooms it has
- Average local earnings compared to the national average
- Inflation, measured by the Consumer Price Index (CPI)
What if I pay affordable rent?
Some homes are let at affordable rent, which is based on up to 80% of local market rent. These are usually new-build homes or properties the council has bought.
If you pay affordable rent:
- Your rent will increase by CPI + 1% from 6 April 2026
How often can rents increase?
- Between April 2016 and April 2019, rents were reduced by 1% each year (as required by Government)
- From April 2020, councils can increase rent each year by CPI + 1%
- Rent levels are approved every year by the Council’s Cabinet before April
You will always receive at least 28 days’ notice of any rent or service charge changes.
Can my rent change during the year?
Your rent may change if there are major changes to your home, such as:
- A change in the number of bedrooms
If this happens, we will always tell you in advance.
Why are rents and service charges increasing?
We understand that any increase is difficult. However, costs have risen due to inflation, including:
- Staff costs
- Repairs and maintenance materials
We also need to:
- Catch up on non-urgent repairs
- Carry out property condition surveys
- Meet new standards set by the Regulator of Social Housing, who can take action if landlords do not provide value for money
Any additional income will be reinvested to improve services and the quality of your home.
This is a 52-week rent year – what does that mean?
This year, rent will be charged 52 times, as usual, every Monday.
If you receive Universal Credit
Please follow these steps carefully:
- Keep this letter safe – you will need it in April
- Wait for a Universal Credit task called “Confirm your housing costs”
- Use the information in this letter to complete the task by the deadline
Do not report the change to Universal Credit in any other way, as this could delay your payments.
This is what your ‘confirm your housing costs’ task will look like:

If you receive Housing Benefit
- You will receive your Housing Benefit entitlement letter during the week starting 9 March 2026
- Your first week may not match the new rent exactly
- This will be corrected automatically from week 2
If you pay by monthly Direct Debit, your payment will be updated automatically.
What if I’m worried about affording this increase?
We know many people are struggling, and help is available.
Welfare Rights Team
Free, independent advice on benefits and support:
Phone: 0121 569 3158
Visit: www.sandwell.gov.uk/welfarerights
Visit: www.sandwell.gov.uk/resilientresidents
Worrying about money?
Visit: www.worryingaboutmoney.co.uk/sandwell
Or scan:

Struggling to pay your rent?
Please contact us as early as possible – we’re here to help.
Rents / Income Management Team
Phone: 0121 737 5148
Monday–Thursday: 9am–5.30pm
Friday: 9am–5pm
Early contact gives us the best chance to support you and help you keep your tenancy.
Help with budgeting and payments
Paying by Direct Debit can help you budget and gives peace of mind that your rent is paid on time.
Set up a Direct Debit:
- Online: www.sandwell.gov.uk/payingyourrent
- Phone: 0121 368 1166
You can also arrange to pay a little extra to build up credit, in case your circumstances change. Please contact the Rents Team for help.
Manage your rent online with MySandwell
Sign up to MySandwell – MyAccount to:
- Check your rent balance
- Make and manage payments
- Access council services
Online: www.sandwell.gov.uk/mysandwell