You can now report a repair using your MySandwell account.

It's easy to do and you can choose an appointment time to suit you - there's no need to call the contact centre. You can report your repair and book an appointment 24 hours a day from your phone, laptop, PC or tablet.

Report a repair online and book an appointment to suit you

Here's a video that shows you step-by-step how to report your repair through MySandwell.

We will continue to prioritise emergency repairs, below are examples of emergency repairs:

  • No electricity
  • No heating or hot water
  • Burst pipe
  • Front or back door not secure
  • Boarding up needed of a window or door
  • Leaking roof
  • Toilet not working when it’s the only toilet in the house
  • Blocked drain

If you can smell gas, call the National Gas Emergency Number -  0800 111999.

If you cannot book your appointment online, please call 0121 569 6000.

Emergency repairs outside office hours

We provide an emergency call-out service for emergency repairs outside normal working hours.