Tenants may be charged for any damage to their home or communal areas. Tenants MUST pay for a repair or replacement if the damage is caused deliberately through neglect or carelessness by themselves, members of their household, by visitors or friends.

Where the damage has been caused by a third party outside the tenant's control, the charge will be waived if reported to the police and a crime number is produced.

Tenants can choose to carry out work themselves provided permission is granted and the work is carried out by an approved tradesperson, failure to get permission could result in you having to re-instate the property to is former condition or being re-charged for us to do if for you.

In exceptional circumstances some charges can be waived or reduced.

Examples may include but are not restricted to:

  • Senior citizens
  • Mental illness/learning difficulties
  • Consequences of emergency action/access
  • Defective fittings or appliances

Examples of repairs that will be charged:

  • Re-glazing (unless a crime ref no' is provided)
  • Lock changes due to lost keys
  • Contents clearance from vacated building
  • Storage of contents resulting from abandonment or eviction
  • Damage resulting from do-it-yourself activities (this may include neighbouring properties)
  • Damage to any fixtures, fittings or appliances
  • Damage to structure of the building
  • Property left in unsatisfactory condition (including the garden and outhouses)