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Complaints, compliments and feedback | Sandwell Council

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Complaints, compliments and feedback

The Council aims to provide excellent services to customers and deliver those services right first time.
Occasionally things do go wrong and so we welcome and recognise the importance of customer feedback.

The Council will ensure officers take ownership of complaints and respond positively to our customers’ needs and expectations. We will work with you to resolve issues. This is an integral part of the service we provide.

The Council will respond to complaints promptly and efficiently, resolving complaints quickly wherever possible. We will use the information received from complaints to drive improvements.

You can view the Customer Feedback Guide by clicking on the image below.

Customer feedback guide

Please note there is a different complaint/feedback procedure for the following areas: