At Sandwell Council we aim to deliver a high quality service and are passionate about developing and improving our services and welcome all feedback from customers.
You can make a complaint if you think
- We did something wrong
- We didn’t do something well enough
- We didn’t do something quickly enough
- We were inconsiderate or rude
A complaint is not a routine request for service e.g. fly tipping, street lights not working or missed bin collection.
A request for service should be made via MySandwell 'MyServices', unless you have previously made a report and received no resolution.
Ways of logging a complaint
When you register a complaint we will, where possible, attempt to resolve it as soon as we receive it. If that is not possible, then it will move to the formal 'Stage 1' complaints process.