At Sandwell Council we aim to deliver a high quality service and are passionate about developing and improving our services and welcome all feedback from customers.

You can make a complaint if you think

  • We did something wrong
  • We didn’t do something well enough
  • We didn’t do something quickly enough
  • We were inconsiderate or rude

A complaint is not a routine request for service e.g. fly tipping, street lights not working or missed bin collection. 

A request for service should be made via MySandwell 'MyServices', unless you have previously made a report and received  no resolution.


Ways of logging a complaint

Online: Contact us online via MySandwell
Phone: 0121 569 7867
Write in: Customer Feedback Team, Sandwell Council, Roway Lane, Oldbury, B69 3ES.

When you register a complaint we will, where possible, attempt to resolve it as soon as we receive it. If that is not possible, then it will move to the formal 'Stage 1' complaints process.

How to log a complaint

Further information can be found in the Customer Feedback Guide and Complaint Handling Code.

You can also download Housing Complaints Performance Data.