Our contact centre for adult social care services, Sandwell Enquiry, is open from 9am to 5.30pm, Monday to Thursday, and 9am to 5pm on Fridays.

Email: sandwell_enquiry@sandwell.gov.uk
Call: 0121 569 2266
Write to: Sandwell Enquiry, PO Box 15825, Oldbury, B69 9EL
Fax: 0121 569 5789

If you have an emergency outside our normal office hours, contact our Emergency Duty Team by calling 0121 569 2355. 

We want to help you get the right services at the right time so that you can keep your independence, stay safe and have a good quality of life.

If we cannot help, we will direct you to services that can.

Who is our service for?

Contact us if:

  • you find it hard to manage day-to-day activities at home or to get out and about, and need advice, information, support, equipment or practical help - this could be because of disability, sight or hearing loss, mental or physical ill-health or frailty due to older age
  • you are looking after an older relative or an adult with a disability or mental health problem and need some support so you can continue doing so 
  • you are a friend, relative or neighbour who is concerned about someone who needs help at home or is at risk of harm.

We cannot give you details about people who use our services unless they have given their consent. However, we will act on information you give us and do all we can to help.

Find out what happens when you contact us.

What support is available?

You can find out more about adult social care, and how we support people to maintain their independence and wellbeing in Sandwell, by watching our series of short films.

Find out about contacting adult social care

Find out about support for carers

Find out about the Community Alarms service

Find out about extra care housing

Find out about direct payments (fast track option)

Find out about our See Something, Do Something (safeguarding) campaign

Find out about our Shared Lives scheme