Repairs
We are in the process of contacting tenants regarding their outstanding repairs, and where there are multiple outstanding jobs at one property, we are aiming to complete these at the same time.
All repairs that are critical to tenant safety are up to date, but we recognise the impact that delays to more routine repairs can have on our tenants.
A backlog contract has been awarded to look at the backlog of repairs to properties. The service will start to roll out from 25 June. We have sent letters to residents informing them of the successful contractor.
We recognise we need to improve the way we manage repairs and want to get better at fully resolving issues first time round. To support this, we will be consulting with tenants on a new repairs policy to ensure we give the right level of priority to repairs.