Updates from the council on coronavirus

Feedback and complaints

You can make a comment, complaint or give any other kind of feedback, such as a suggestion or compliment in different ways:

On the web:

Complaints and compliments

By telephone: 0121 569 7867

Or by writing to us:
Customer Feedback Team
Sandwell Council
Direct 2 Industrial Estate
Roway Ln
Oldbury
B69 3ES

We have a procedure for comments, complaints and compliments.
The children's social care complaints procedure is based on a principle of a 3 stage process.
The adults social care complaints procedure is based on a principle of a 1 stage process.
The public health complaints procedure is based on a principle of a 1 stage process.
For complaints about NHS services – please contact the POhWER NHS complaints advocacy service which supports anyone through the NHS process of making a complaint.

You can request consideration for a stage 2 independent investigation after a stage 1 response has been provided (unless it is a complaint for adult social care or public health in this case you need to approach the Local Government Ombudsman).
You may approach the Local Government Ombudsman at any stage of your complaint. The office is unbiased and independent and investigations are carried out in private.

If your are not happy with how your complaint about health and safety has been dealt with you can contact the Independent Regulatory Challenge Panel.

Sandwell schools want their pupils to be healthy, happy, safe, and to do well. But sometimes things may seem to go wrong, which may lead you to voice your concerns.
The school will want to know about any issues you have, so you may find it helpful to read some frequently asked questions, before you get in touch with them.