What is an ASB Case Review?
The ASB Case Review gives victims and communities the right to ask for a formal review if they feel not enough has been done about the anti-social behaviour they've reported.
It brings together agencies like the council, police, housing providers and health teams to review the case and look for any missed opportunities or further action.
This is about finding solutions — not placing blame.
Who can request an ASB Case Review and when?
You can request an ASB Case Review if:
- You’ve reported three separate incidents about the same issue in the past six months, and
- You feel no appropriate action has been taken
OR
- You’ve reported one hate-related incident in the past six months and nothing was done.
(Hate incidents include those motivated by race, religion, disability, sexual orientation, or gender identity.)
Anyone can request on your behalf — a friend, family member, carer, councillor, MP, or support worker.
What happens after you request an ASB Case Review?
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You’ll receive confirmation that your request has been received.
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A member of the ASB Team will contact you to discuss the case in more detail.
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Relevant organisations will be brought together to review the case.
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You’ll be informed of the outcome and any next steps.
What isn't an ASB Case Review?
This process is for reviewing the handling of ASB cases to find new solutions.
It’s not the right process if:
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You want to complain about poor service
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You feel an organisation didn’t follow its policy
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Staff were rude or unhelpful
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Promises weren’t followed up (e.g. missed calls or meetings)
These concerns should go through the complaints process of the organisation involved:
How to make a complaint to Sandwell Council
If your complaint relates to another organisation then details of their complaints process will be on their own website. Please do not use the council complaints policy to complain about another organisation.
Independent information about the ASB Case Review
Feedback on the use of the ASB Case Review
We regularly review the number of ASB Case Review requests to help us improve how we respond and support victims.
2022-23 - 60 Case reviews
2023 - 24 - 32 Case reviews
2024-25 - 40 Case reviews