Anti-Social Behaviour

Reporting anti-social behaviour (ASB)

What you should do if you experience ASB

We recognise that everyone has the right to feel content in their home and neighbourhood. ASB can undermine this, affecting quality of life and wellbeing. We are committed to responding effectively in a fair and proportionate way.

Nuisance from neighbours

Sometimes problems between neighbours may seem like ASB, but they often start as misunderstandings. We aim to understand each situation before taking action.

We listen carefully, look at what is happening over time, and try to act fairly for everyone involved. We will explain what we can do so you know what to expect.

By working together, many problems can be solved early and stopped from getting worse. Our goal is to keep communities calm, respectful, and safe.

If you have a problem with your neighbour, try to talk to them first, unless you feel unsafe. The council may help to arrange mediation if needed.

Some issues, like boundary disputes, shared access, or accidental damage, are not usually classed as ASB. These should be sorted out privately. Citizens Advice may be able to help with guidance or mediation.

Report anti-social behaviour

ASB is not limited to the lists provided on these webpages. Any actions that cause harassment, alarm, distress or unreasonable nuisance can be ASB. These should be reported to us or your housing provider.

Actions involving criminal activity or intent should also be reported to West Midlands Police. Call 101 (textphone 18001 101) or go online where you can find helpful advice and use their Live Chat facility. Reports of crime can also be made anonymously at Crimestoppers.

If anyone is in immediate danger due to antisocial behaviour, call the police on 999 (textphone 18000) or text 999 .

Please also download the Reporting ASB leaflet

Report antisocial behaviour to the council online or call us on 0121 368 1166

When reporting ASB, gather as much detail as possible, but do not put yourself at risk.

Dates, times, and details of incidents
Any evidence, such as photos or recordings
Information about those involved, if known

Each case is assessed individually. We will usually need evidence from you to help us investigate and take action. Keeping a diary, photos, or recordings will help us take action more quickly and effectively.

Please also download the Tips for Collecting Evidence of ASB booklet

Supporting people experiencing ASB

We understand that being affected by ASB can be upsetting. We are committed to supporting people experiencing ASB throughout the process. This may include:

Taking reports seriously ◦ responding promptly ◦ providing regular updates
Agreeing clear plans of action ◦ using available tools to find a solution
Gathering evidence ◦ working with other services such as Police and Housing
Assessing and supporting vulnerability and safeguarding needs where required
Offering practical advice on managing incidents ◦ referring those affected to specialist support services

Your safety and wellbeing are our priority. We want you to feel heard and supported.