Christmas and New Year opening hours

Find out when we're open over Christmas and New Year. Christmas opening hours →

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How Government Websites use cookies.

To learn more about cookies and how to manage them, visit AllAboutCookies.org. Or please read on to find out more about how and where we use cookies.

Measuring website usage (Google Analytics)

We use Google Analytics to collect information about how people use this site. We do this to make sure it's meeting its users' needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

The following cookies are set by Google Analytics:

Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

Find out how to opt out of being tracked by Google Analytics.

Storing accessibility settings

If you use our accessibility settings to change how our website looks, then we will set a cookie so your settings are remembered.

Name Typical Content Expires
userColourscheme Name of the colour scheme (e.g. 'soft1') 1 hour
userFontsize Font size chosen (e.g 'larger') 1 hour
userFontchoice Font style chosen (e.g 'comicsans') 1 hour
userLetterspacing Letter spacing chosen (e.g 'wide') 1 hour

Customer satisfaction survey (Socitm take-up service)

The Socitm take-up service provides information about the number of visitors to our site, as well as other information about the reasons people are coming to the site, how they got here, what the experience was like and whether they are likely to visit again. The information is collected through a short exit survey and launched as every fifth visitor leaves the site.

The only use made of the cookies is to prevent customers being invited to participate multiple times in the same survey. They contain no personally identifiable information

Name Typical Content Expires
socitm_include_meX Indicates that you have accepted the survey and are either in the process of completing it or have completed it. You will not be asked to participate in this version of the survey again (until the cookie expires). 1 year
socitm_exlude_meX Indicates that you have rejected the survey and will not be invited to participate in this version of the survey again until the cookie expires. 1 year
socitm_exlude_altX Indicates that you should be excluded from an alternate survey. This cookie is placed when the system processes the code to invite you to participate in an alternate/additional survey but detects the socitm_include_me(x) cookie while doing so and does not present the alternate survey as a result. 1 year

Read more information about this SOCTIM survey and its cookies.

Social networking websites

Sandwell Council helps you share its content on social networking websites such as Facebook and Twitter. For example, you can like and share links using buttons on our news pages. These websites may place cookies on your computer. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.