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Making a complaint | Sandwell Council

£150 Council Tax Energy Rebate - what you need to do next

The Council Tax Energy Rebate is a £150 payment to help with the cost of energy bills. The funding is provided by the Government and paid out by the Council. Find out what you need to do next. →

Making a complaint

Have you ever felt unhappy or angry with a service you've received from us? Unfortunately there are times when things go wrong, and as part of our commitment to high-quality services we are making sure that we listen to your complaints.

All complaints are important to us because they tell us what you think of our services. We know there is always room to improve and so we are making every to put things right as quickly as possible.

Sometimes it' not actually a complaint that you wish to make - you may just want to report a one-off problem to us, like the following:

Make a complaint or compliment

Wherever possible we will try to deal with your complaint at the service point involved. We can usually sort out simple mistakes or misunderstandings straightaway.

Make a complaint, comment or suggestion online