My Sandwell Login/Register

Report a missed bin collection | Sandwell Council

Updates from the council on Covid-19

Check the latest advice on Covid-19 →

Report a missed bin collection

If all of the bins in your street, for any particular service (that is grey bin or blue lid bin or green garden) haven’t been emptied on your normal collection day, please check for changes this week

Report a missed bin collection

If you are reporting a missed bin, you must fill in the form within two working days of your collection being missed.

If you do have more waste or recycling than will fit into the bin, please keep this aside and place in your bin when it has been emptied.

If your bin has a sticker on it

If we have left a sticker on your bin and not emptied it, it will be due to one of the following reasons:

  • There are bags in the bin and we can’t see if there is recycling inside them
  • There are items that can’t be recycled in the bin
  • The waste or recycling is wedged inside the bin and won’t come out
  • The bin is too full or too heavy to empty safely
  • The bin is damaged and you need to request a repair or replacement

If you need to check why your bin was not emptied please fill in the missed bin collection form and it will display the reason why.

For further information on what to do if your bin isn’t emptied go to Find out what to do if your bin is not emptied.

Report a missed bin collection

Please remember - we will not empty bins that are overflowing and we do not take black bags or other waste left at the side of the bin.

All rubbish or recycling must be in the correct bin with the bin lid closed.

You can also report other bins and recycling issues:

Change cookie consent