Transparency, Performance and Resident Influence
We believe residents should have access to information that helps them understand how services are performing and how they can influence decision-making.
Resident Involvement
Residents can help shape housing services through:
- Tenant and resident groups
- Consultations
- Surveys
- Scrutiny activities
- Community engagement events
- Complaints and feedback
We are committed to listening to residents and explaining how their feedback influences service improvements.
Performance Information
We publish performance information so residents can hold us accountable for the services we deliver.
This includes:
- Tenant Satisfaction Measures
- Repairs performance
- Complaints performance
- Housing service performance
- Annual reports
- Service improvement plans
Senior Officer Pay and Transparency
As part of our commitment to openness and transparency, information about senior officer pay is published by the Council.
This includes:
Contact Us
If you have questions about Housing Services, would like to provide feedback, or wish to become involved in shaping services, please contact us.
Email: Comm_Partnerships@sandwell.gov.uk
Call: 0121 569 2537 (If there is no answer to your call, then please leave a message and a member of our team will contact you as soon as possible)