Housing Leadership and Accountability
We are committed to providing safe, well-maintained homes and high-quality housing services for our tenants and residents.
This section explains who leads Sandwell Council's Housing Service, how decisions are made, and who is responsible for delivering services and meeting the standards set by the Regulator of Social Housing.
Our Housing Service is guided by the values set out in our Housing Service Code of Conduct:
Customer Focused
We put residents at the heart of our services. We listen, communicate clearly, and work to resolve issues as quickly as possible.
Inclusive
We aim to ensure our services are accessible, fair and responsive to the diverse needs of our communities.
Accountable
We act transparently, explain our decisions and take responsibility for our actions and performance.
One Team
We work in partnership with residents, colleagues and organisations to improve housing services and neighbourhoods.
Ambitious
We strive to improve services, learn from feedback and deliver the best possible outcomes for residents.
Through this website, residents can learn:
- Who leads the Housing Service
- How housing services are organised
- Who is responsible for meeting the Consumer Standards
- How residents can influence services
- How we report our performance and improvements