Community Centres Service Standards
The Local Communities Team works in partnership with a number of voluntary and charitable organisations that run community centres across Sandwell. Community Centres across Sandwell provide a wide range of activities and opportunities for the local people such as parent and toddler groups, youth and after school clubs, afternoon tea dances, health, fitness and sports clubs, Adult Education and learning opportunities and social clubs.
Your local Community Centre is also a place where you can get help and support with financial and welfare advice, employment support, language courses, improving digital skills also volunteering opportunities. Community centres can be the beating heart of any community and are a great place for volunteering and community action.
We are committed to:
- working with statutory and voluntary partners in all our facilities providing activities that meet the needs of the local community
- supporting local communities to manage and develop local buildings and services
- ensuring all venues are accessible to all members of the community, including those with disabilities
- ensuring all venues are clean and safe
- offering excellent customer service, with responses to any queries within 24 hours
To me our commitments, we will:
- regularly clean and check community spaces
- carry out risk assessments in all community centres and ensure all Health and Safety checks are carried out within our facilities
- ensure all staff complete annual Health and Safety and Fire Risk Assessment training
We ask you to:
- work with us as partners to help improve our services and to share honest and constructive feedback on the service you receive
To measure and improve our service we will:
- consult with customers directly and ensure our partners regularly take feedback from service users