Sandwell Councils Housing Teams are in the process of developing service standards which set the level of service that we are committed to delivering and that you can expect to receive when you are in contact with us.
The team service standards available are:
- Community Centres
- Floating Support
- Home Improvement Agency
- Housing Hub
- Housing Resolutions
- Income Management
- Private Sector and Housing Standards
- Shopmobility Services
- Tenant Engagement Team
- Welfare Rights
The below standards are being finalised and will be available here soon:
- Staff code of conduct
- Tenancy and Estate Management
- Estate Services
- Rent Accounting
- Home Ownership - Right to Buy
- Home Ownership - Leaseholder
The below service standards are being created and will be available for feedback soon.
- Registrations and Lettings
- Homelessness
- Temporary Accommodation
- Anti-Social Behaviour
- Repairs