Sandwell Councils Housing Teams are in the process of developing their service standards.
The Housing Service Code of Conduct sets out the professional standards that we are committed to delivering and that you can expect to receive when you are in contact with us along with individual standards specific to service areas,
The team service standards available are:
- Community Centres
- Floating Support
- Home Improvement Agency
- Home Ownership - Leaseholder
- Home Ownership - Right to Buy
- Housing Hub
- Housing Resolutions
- Income Management
- Private Sector and Housing Standards
- Rent Accounting
- Shopmobility Services
- Tenant Engagement Team
- Welfare Rights
The below standards are being finalised and will be available here soon:
- Tenancy and Estate Management
- Estate Services
The below service standards are being created and will be available for feedback soon.
- Registrations and Lettings
- Homelessness
- Temporary Accommodation
- Anti-Social Behaviour
- Repairs