Housing Service Standards

The caretaking and cleaning teams maintain the standards of all communal areas and buildings in the neighbourhoods we manage.
If you live in a high or low-rise block of flats you may receive a caretaking or cleaning service from us, this service is there to help ensure that the communal areas in and around your block are kept clean and tidy. 

We are committed to:

• keeping blocks clean and in good condition
• keeping blocks free of health and safety issues
• continually assessing the standards of service that we provide

To meet our commitments, we will:

• provide a caretaking service 5 days a week
• provide an emergency out of hours service
• display a schedule of caretaking and cleaning services in block entrances
• carry out all services detailed in schedules - mor details of works can be found on our web page
• use our Block Standards Assessement Guidance to grade blocks and make improvements where the need is identified

We ask you to:

• treat staff and other service users with respect
• let us know if you are unhappy with a service by making a complaint
• let us know if you are happy with a service you have received by making a compliment
• allow us to respond to your enquiry within service specific timeframes
• let us know of any changes to your circumstances that may affect how we provide services to you

To measure and improve our service we will:

• ask for your feedback on services you receive
• use your feedback to help improve our services
• invite you to participate in the development and improvement of housing services
• review complaints to identify learning opportunities and put solutions in place