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Bins and waste services - weekly update

Update: 17 March 2023 4pm

Due to the snow and ice last week which resulted in the suspension of bin collections, there are higher volumes of waste which has caused delays to some collections.

If there are delays to bin collections in your road, please bear with us and leave your bin out. Crews will get to you as soon as possible.

There will be crews working over their usual shift times on Friday 17 March to help catch up with the delays and extra teams will be brought in to help clear missed bins on Saturday (18 March).

Household waste 

Service status: Operating

Advice: If only your bin has been missed (and not the whole street) please report this online.

Check that you are recycling all you can. Please make sure all rubbish is inside the bin and that the bin lid is closed.

Blue lid recycling 

Service status: Operating

Advice: If only your bin has been missed (and not the whole street) please report this online.

To get more in your blue lid bin, flatten or squash your recycling items. Extra recycling can also be temporarily bagged and stored in places such as outbuildings/garages or the garden waste bin (recycling would have to be un-bagged before putting into blue lid bin). Use our recycling guide to check that you are recycling all that you can in your blue lid bin. Please make sure all recycling is inside the bin and that the bin lid is closed.

Garden waste

Service status: Operating catch-up garden waste collections

Our crews will pop round during the weeks beginning 13 and 20 March to collect garden waste from the winter months. All garden waste, including any chopped up Christmas trees, must be inside your bin with the lid closed.

From 13 March, please put your garden waste bin out on your usual bin day to be collected.

If your garden waste bin is not collected week commencing 13 March, please put your bin out on your usual day week beginning 20 March.

Advice: Find advice on disposing of garden waste and subscribing for future collections.

Food waste

Service status: Operating

Advice: Food waste is collected every week. Find out more about food waste and how to register for collection.

New and replacement bins

Service status: Operating

Advice: Please use our report a lost or damaged bin form to order a replacement domestic grey, blue lid recycling or garden waste bin or to let us know if any of your bins are damaged. 

Bulky items

Service status: Operating

Advice: Bulky item collections are operating. Book a bulky waste collection.

Household recycling centre (The tip)

Service status: Operating with booked appointments

Advice: The tip is open every day as normal, 8am-4pm, Monday to Sunday except Christmas Day, Boxing Day and New Year's Day. In order to use the site you will need to book an appointment. Please check our operating arrangements before you visit and book a slot at the tip online

Trade waste and recycling collections

Service status: Operating 

Advice: We provide collections to our trade waste and recycling customers. How to contact the trade waste team.

Private waste removal

If you have undertaken a large clear out or home works, you may think of arranging private waste removal. Before you pay anymore to take rubbish away you must first check they have a Waste Carriers Licence. 

Advice on finding licensed/registered waste carriers and reporting fly-tipping. You can check this with the Environment Agency on 03708 506 506.

Burning rubbish

Please be considerate to others and do not burn rubbish in your gardens. Garden fires are dangerous and can get out of control. You can report an ongoing bonfire problem here.

Other advice and information:

  • Leave your bins out at the edge of your property by 6.45am.
  • Make sure all rubbish and recycling is inside bins and that the bin lids are closed. Recycling should be placed loosely in the blue lid bin and not in bags.
  • Park considerately outside your homes so that our lorries can access your street and empty your bins.

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