Housing Management Service Standards

Sandwell Councils Housing Teams are in the process of developing service standards which set the level of service that we are committed to delivering and that you can expect to receive when you are in contact with us.

We have an overall set of Housing Service Standards that explains the basic level of service that all housing teams are committed to providing, along with a core set of service standards specific to each team.

These were available until 13th March 2026 for feedback and are now being finalised.

Housing Services Standard
Tenancy and Estate Management
Estate Services
Income Management
Rent Accounting
Home Ownership - Right to Buy
Home Ownership - Leaseholder
Housing Hub
Floating Support
Tenant Engagement Team
Housing Resolutions
Welfare Rights
Home Improvement Agency
Private Sector and Housing Standards

The below service standards are being created and will be available for feedback soon.

Shopmobility Services
Community Centres
Registrations and Lettings
Homelessness
Temporary Accommodation
Anti-Social Behaviour
Repairs

If you need any help in completing the surveys, or require it any other format please contact: Comm_Partnerships@sandwell.gov.uk or contact a member of the team on: 0121 569 2537 and leave a message and we will get in touch with you.