2025/2026
Quarter 1 : April 2025 - June 2025
| Improvement | Benefit | Target for Completion | Update |
|---|---|---|---|
| We will record the issuing of temporary heaters to ensure they are delivered, and that the heating source provided is adequate. | This will improve customer service during heating failures, and will provide accountability. | 01.12.2025 | |
| All new contracts with external repairs contractors will have an agreed process for when they are unable to gain access to your property to carry out repairs. | This will hold contractors accountable for missed appointments, and allow us to provide better information to customers following 'no access' outcomes. | 01.12.2025 |