| Ensure that we check 100% of repairs to arrange for parts needed before making appointments with you. |
This will prevent wasted appointments without correct parts. |
Quality checks of completed repairs |
13.02.2026 |
|
| Ensure our repairs team are taking photos of works before they start and when works are completed for 100% of repairs that are done in your property. |
This provides accountability for the standard of work and any mess left following repairs. |
Quality checks of completed repairs |
13.02.2026 |
|
| We will update leaseholder responsibilities regarding electrics in flatted accomodation. |
This will provide clarity to leaseholders on their responsibilities. |
Web page will be udpated |
04.03.2026 |
|
| We will ensure that 100% of staff visiting properties are trained to identify damp and mould. |
This will help to ensure a proactive response to damp and mould issues. |
Staff training records |
17.03.2026 |
|
| Give 100% or repairs inspectors damp meters. |
This will help to ensure a proactive response to damp and mould issues. |
Quality checks of completed repairs, Equipment issue records |
17.03.2026 |
|
| We will give new tenants damp and mould information when siging for a new tenancy. |
This will help to ensure a proactive response to damp and mouild issues. |
Tenancy records |
17.03.2026 |
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