| We will record the issuing of temporary heaters to ensure they are delivered, and that the heating source provided is adequate. |
This will improve customer service during heating failures, and will provide accountability. |
01.12.2025 |
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| All new contracts with external repairs contractors will have an agreed process for when they are unable to gain access to your property to carry out repairs. |
This will hold contractors accountable for missed appointments, and allow us to provide better information to customers following 'no access' outcomes. |
01.12.2025 |
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| Our repairs teams will ensure that all agreed repairs jobs are logged on the repairs system. |
This will ensure that the work has been agreed and allow you to chase the progress of your repairs. |
11.12.2025 |
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| Gas team to ensure that there is a process in place for reporting gas leaks and providing the correct information to affected residents. |
This will ensure the safety of residents and their homes. |
20.12.2025 |
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