How to upload your evidence/documents to MySandwell
Go to MySandwell and log in.
If you don't already have an account, you will need to register using an email address, set a password and activate your account using the link sent to you by email.
- Go to the MyServices tab.
- Select the Report It option.
- Under “C”, select Contact us about revenues and benefits
- Select either Council Tax or Housing Benefit or Council Tax Reduction
- Select Upload a document
- On Your Details, select your preferred contact method and select the relevant option for the address you are contacting us about.
- On the document upload page, enter your reference number and the number of documents you are uploading.
Please note
- When uploading documents, you can only upload one document at a time.
- After uploading a document, you need to click the Add upload document to form button.
- Repeat this process to upload any further documents.
It is possible to amend the number of documents you submit, but you cannot progress to the next page until the number of documents uploaded matches the number you have entered in the How many documents are you uploading? box.
When submitting an enquiry, it will state We’re working on it. This means your enquiry has been submitted successfully.