My Sandwell Login/Register

Visit us | Sandwell Council

Due to essential maintenance, MySandwell will be unavailable between 8pm and 10pm this evening (18 May)

Apologies for any inconvenience

Visit us

West Bromwich Local is currently closed until further notice due to a problem with heating. We will update when the office re-opens.

We need people who have access to the internet to request services online. This will help free up our phone lines for people who don't have access to the internet who are often the most vulnerable.

Wherever possible, please set up a MySandwell account to access council services, pay bills and report issues.

You can also report repairs online.

There's also information available for anyone who is struggling financially.

Computers are available to use for free at your local library

You can email your Local for non-urgent matters:

For customers who cannot access services online or via the telephone, the Local Centres are open to support customers in person:

Oldbury One Stop Shop 9am - 5.30pm (Mon-Thurs) 9am - 5pm (Fri)
Tipton Local 10am - 2pm
Wednesbury Local 10am - 2pm
Smethwick Local 10am - 2pm
West Bromwich Local - currently closed

Please pay your rent and council tax online or by phone

Pay your rent by Direct Debit

Pay your rent online

Pay  your rent by phone

Set up a Direct Debit for Council Tax

Pay your Council Tax online

Pay your Council Tax over the phone

If you are homeless

If you have nowhere to sleep tonight and are homeless please call the Homeless Solutions Team on 0121 569 0411 or 0121 569 2690 if:

  • you have nowhere to stay tonight
  • you are in danger (threat of violence, abuse etc) 

If you are threatened with homelessness but have somewhere to stay tonight please call the Contact Centre on 0121 368 1166 option 2.

If you have a general enquiry concerning your housing situation you should email
This email account is monitored throughout the working day and is the best avenue for communication.

More information on Sandwell Council’s response to the coronavirus pandemic and support available.

Contact us

If you don’t have access to the internet, you can still telephone us for help. Below are some key service numbers:

Connexions – 0121 569 2955
Appointeeship – 0121 569 6139
School Attendance – 0121 569 8147
Education Benefits – 0121 569 8186/8189
School Admissions – 0121 569 6765
Council Tax & Benefits – 0121 368 1155
Housing – 0121 368 1166
Highway & Environmental – 0121 368 1177
Registrars – 0121 368 1188