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Visit us | Sandwell Council

Visit us

We need people who have access to the internet to request services online. This will help free up our phone lines for people who don't have access to the internet who are often the most vulnerable.

Wherever possible, please set up a MySandwell account to access council services, pay bills and report issues.

You can also report repairs online.

There's also information available for anyone who is struggling financially.

Computers are available to use for free at your local library

You can email your Housing Team for non-urgent matters:

For customers who cannot access services online or via the telephone, the Housing Teams are available to support customers in person:

Oldbury One Stop Shop                9am - 5.30pm (Mon-Thurs) 9am - 5pm (Fri)
Tipton Office                                  10am - 2pm
Wednesbury Town Hall                  10am - 2pm
Smethwick Council House             10am - 2pm

In addition to this Housing Officers will be holding surgeries at the following locations and times to receive any housing-related enquiries in person: 

Oldbury Council House every Thursday between the hours of 10am and 12pm         

Community Hubs

  • Central Library, West Bromwich every Tuesday between the hours of 10am and 4.30pm 
  • Blackheath Library every Wednesday between the hours of 10am and 4.30pm 

Services available at both hubs:

  • Access to library services
  • Customer Service Advisors available to support with queries
  • Information on local public services
  • Free access to the internet and Wi-Fi
  • Signup for a MySandwell account

Please pay your rent and council tax online or by phone

Pay your rent by Direct Debit

Pay your rent online

Pay  your rent by phone

Set up a Direct Debit for Council Tax

Pay your Council Tax online

Pay your Council Tax over the phone

If you are homeless

If you have nowhere to sleep tonight and are homeless please call the Homeless Solutions Team on 0121 569 0411 or 0121 569 2690 if:

  • you have nowhere to stay tonight
  • you are in danger (threat of violence, abuse etc) 

If you are threatened with homelessness but have somewhere to stay tonight please call the Contact Centre on 0121 368 1166 option 2.

If you have a general enquiry concerning your housing situation you should email
This email account is monitored throughout the working day and is the best avenue for communication.

Contact us

If you don’t have access to the internet, you can still telephone us for help. Below are some key service numbers:

Connexions – 0121 569 2955
Appointeeship – 0121 569 6139
School Attendance – 0121 569 8147
Education Benefits – 0121 569 8186/8189
School Admissions – 0121 569 6765
Council Tax & Benefits – 0121 368 1155
Housing – 0121 368 1166
Highway & Environmental – 0121 368 1177
Registrars – 0121 368 1188