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Sandwell’s Local offices are now closed to the public in line with government advice on dealing with the current COVID-19 coronavirus outbreak.

We need people who have access to the internet to request services online. This will help free up our phone lines for people who don't have access to the internet who are often the most vulnerable.

Wherever possible, please set up a MySandwell account to access council services, pay bills and report issues.

You can also report emergency repairs online.

There's also information available for anyone who is struggling financially.

Although our Local offices are currently closed, our staff are still working and supporting residents. You can email your Local for non-urgent matters:

Please pay your rent and council tax online or by phone

Pay your rent by Direct Debit

Pay your rent online

Pay  your rent by phone

Set up a Direct Debit for Council Tax

Pay your Council Tax online

Pay your Council Tax over the phone

You can also email 

If you are homeless

If you have nowhere to sleep tonight and are homeless please call the Homeless Solutions Team on 0121 569 0411 or 0121 569 2690 if:

  • you have nowhere to stay tonight
  • you are in danger (threat of violence, abuse etc) 

If you are threatened with homelessness but have somewhere to stay tonight please call the Contact Centre on 0121 368 1166 option 2.

If you have a general enquiry concerning your housing situation you should email
This email account is monitored throughout the working day and is the best avenue for communication.

More information on Sandwell Council’s response to the coronavirus pandemic and support available.