Advice and support
The Sandwell Virtual House Playbook is a practical resource that explains how support, equipment, and services work together across adult social care in Sandwell. It provides a clear overview of the Virtual House model, including Trusted Triage and key service pathways, helping residents, carers, professionals, and staff understand what to expect and how to access the right support. You can view the full Playbook here
Need advice or support?
If you think equipment or adaptations may help, you can contact Sandwell Council to talk about your needs and ask for an assessment.
Sandwell Sensory Services
Email Sandwell Sensory Services
Phone: 0121 569 2734
Community Alarms Services
Email Community Alarms Services
Phone: 0121 569 6800 / 0121 521 1050
Trusted Triage and Therapy Services
Email Adult Social Care Connect
Email Trusted Triage and Therapy Services
Phone: 0121 569 2266
An assessment helps make sure you get the right support to stay safe and independent.
Please note
- Sandwell Council does not recommend specific products, brands or shops.
- Prices shown are a guide only and may change.
- There may be other equipment options available.
Tips for the best viewing experience
To get started, follow the steps below.
For the best experience, please:
- Use Google Chrome if you can.
- Connect to Wi-Fi instead of mobile data.
- A stronger internet connection will help the tour run more smoothly.