Homeless or at risk of losing your home

Our first priority is to prevent you from losing your home so the earlier you get in touch the more successful we're likely to be.

Our advice and assistance is free and confidential and we aim to make contact with you within 48 hours.

Some common reasons why people become homeless in Sandwell:

  • Your private landlord may be ending your tenancy
  • You may be going through a relationship breakdown 
  • You may have rent arrears and be facing eviction
  • Your parents or relatives may have asked you to leave
  • You may have mortgage arrears and be facing repossession

Where to go for advice

Any of our neighbourhood services centres will be able to answer your questions about homelessness and finding a home but if they can't you may be referred to our specialist Housing Options Team.

Remember - our advice is free and confidential and you do not have to be a Sandwell tenant to use our service.

You can contact the Housing Options team on 0121 368 1166.

Homeless in an emergency?

If you find yourself with nowhere to stay outside office hours or over the weekend please contact Housing Options out of hours 0121 569 6883 (24 hour callback service). We can only give advice in emergencies - if you have somewhere safe to stay, even if this is temporary, please contact during office hours (Monday to Friday 8am - 5.30pm) on 0121 368 1166.

If you are suffering domestic abuse follow the advice on this page.

How can we help?

We have lots of experience of dealing with and preventing homelessness such as:

  • Mediation with family/friend excluder
  • Accommodation within the private sector
  • Money advice
  • Negotiations with landlords/mortgage lenders
  • Supported accommodation.

We will undertake the appropriate enquiries with you and you may be asked to attend an interview whereby you will be advised what actions we will take, what you will be expected to do and any relevant information required.

If we deal with your case as a homeless application, we aim to notify you of the decision in writing within 33 working days of opening your case. If you disagree with a decision you have the right to ask for a request for review.

Further information