Christmas and New Year opening hours 2019/20
Our offices close for Christmas on Friday 20 December and re-open on Monday 30 December.
Our offices will also be closed on New Year's Day (Wednesday 1 January). Normal opening hours resume on Thursday 2 January.
During this time you can:
and lots more here on our website. Use the search box at the top of the page to find what you are looking for.
Please note, if you are reporting a problem we may not come back to you until the New Year.
Christmas and New Year bin collections
Bin collections will change for some households over Christmas and New Year. Check your bin day over Christmas and New Year.
Please note that bad weather and icy roads can delay some bin collections during the winter. If this happens, leave your bins out - we will collect them as soon as possible. Green garden waste bin collections have now finished and resume in the spring.
Bin collections update
If you've had a missed collection over the Christmas period, please leave your bins out at the kerbside and we'll get to them as soon as possible.
If you have extra rubbish, you can take it to the tip at Shidas Lane - open every day 8am - 4pm except Christmas Day, Boxing Day and New Year's Day.
Contact us by phone over Christmas and New Year
Our call centres close on Friday 20 December for Christmas and re-open on Monday 30 December. Our call centres will also be closed on New Year's Day. Find out how to contact us by phone.
The One Stop Shop
The One Stop Shop closes at 5pm on Friday 20 December 2019 and re-opens at 8.45am on Monday 30 December. The One Stop Shop is closed on Wednesday 1 January 2020. Normal opening hours resume on Thursday 2 January 2020.
Housing offices - Local Centres
Our housing offices close at 5pm on Friday 20 December 2019 and re-open on Monday 30 December. Local offices are also closed on Wednesday 1 January 2010. Normal opening hours resume on Thursday 2 January 2020. Opening hours for our Local Centres.
Things to do and events
Things to do in the Christmas holidays in Sandwell.
Sandwell Park Farm and Forge Mill Farm
The farms are closed for Christmas from Christmas Eve (Tuesday 24 December) until New Year's Day (Wednesday 1 January). They re-open as normal on Thursday 2 January. The country park remains open, but please be aware that public toilets will also be closed during these times.
Our libraries will be open as normal on Saturday 21 December and Sunday 22 December. All of our libraries will be closed from Monday 23 December, reopening on Monday 30 December (normal opening hours).
All of our libraries will close at 4pm on New Year’s Eve (Tuesday 31 December) and will also be closed on New Year’s Day (Wednesday 1 January). Libraries re-open on Thursday 2 January. Find your local library.
We've got lots of events and activities going on at our museums this Christmas.
After our Christmas events finish, our museums are closed to the general public until they re-open for visits in the spring.
Emergency contact details
A list of emergency numbers for when our offices are closed.