How to appeal

If you do not agree with our decision, you can appeal and we will look at your case again. You must send us evidence that you have an enduring and substantial disability and are unable to undertake a journey due to being unable to walk, it causes psychological distress or whilst walking you pose a risk to yourself or others. We may also require evidence from an independent health or other professional who can confirm your level of disability or difficulty walking.

Email, post or fax in your evidence, stating that you want to appeal, to: