Report a lost or damaged bin
Please use the forms to receive information as to whether we can deliver a bin or how you should deal with your waste.
If any of your bins are damaged, please fill in this form to arrange for a repair. If your bin cannot be repaired we will leave you a free replacement bin and collect your damaged one.
Lost or stolen bins
There is a charge for replacement wheelie bins. We will replace brown food waste bins for free. Please check that your bin hasn't been taken in by a neighbouring property, before you order a new one.
Households with someone over the age of 60 are entitled to one free replacement grey, blue lid and green bin over a 12 month period if the bin has been lost or stolen. There will be a £5.25 delivery charge.
For anyone else the charge per bin is £13.52 (or £5.41 for concessions).
|Container type and size||Charge||Concessions|
|Grey household waste bin||£13.52||£5.41|
|Blue lid recycling bin||£13.52||£5.41|
|Green garden waste bin||£13.52||£5.41|
|Brown food waste bin||No charge||No charge|
If you think your bin has been stolen, please see the advice at the bottom of the page.
New properties – how to obtain a set of bins
There is no charge if you have moved into a newly built property that hasn’t been issued with a set of bins before. You can order a new recycling, garden, food and general waste bin for a brand new property that has never had any wheelie bins. Please note that we won’t deliver bins if the property appears to be empty, so do make sure that you've moved in. We will deliver your bins within five working days.
Request a larger or smaller bin
In some circumstances we can offer you a bigger (or smaller) bin - for example if you have a large family.
Use this form to change the size of your blue lid recycling or household waste wheelie bin.
Please note that we only offer one size of garden waste or brown food waste container.
If you want a larger grey wheelie bin for your household waste:
- We will monitor your collections for 25 working days to make sure that you need a bigger one and
- You must already have the largest blue lid recycling wheelie bin and be separating out your recyclable packaging and paper each week
Tips for residents
- Put your bin on the edge of your property on your collection day
- Number your bins
- Only leave your bins out on your collection day
- Put out your blue lid recycling or grey refuse bins out when they are full
- Bring in your bins as soon as you can after your collection
- Store your bins out of sight - please see additional advice from the police below
West Midlands Police want to remind residents that burglars are always on the lookout for things to make it easier to break into properties. Please store your wheelie bins and anything else that could be climbed on behind locked gates.
If you chain your bins together and attach them to something away from your home this will prevent them from being moved towards the house or other buildings. This will also prevent your bins being stolen and save you having to pay for replacement ones.
Remember, if you do chain your bins up when you store them between collections, you will need to unlock them and put them out at the edge of your property on your collection day.