Tenant Satisfaction Data
| Building Safety | 2023/24 | 2024/25 | |
|---|---|---|---|
| BS01 | Proportion of homes for which all required gas safety checks have been carried out. | 99.8% | 99.9% |
| BS02 | Proportion of homes for which all required fire risk assessments have been carried out. | 56.58% | 100% |
| BS03 | Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out. | 2.14% | 34.10% |
| BS04 | Proportion of homes for which all required legionella risk assessments have been carried out. | 100% | 100% |
| BS05 | Proportion of homes for which all required communal passenger lift safety checks have been carried out. | 100% | 100% |
| Anti-social behaviour | 2023/24 | 2024/25 | |
|---|---|---|---|
| NM01 (1) | Number of anti-social behaviour cases, opened per 1,000 homes. | 175.8 | 247.9 |
| NM01 (2) | Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes. | 3.4 | 3.3 |
| DHS and Repairs | 2023/24 | 2024/25 | |
|---|---|---|---|
| RP01 | Proportion of homes that do not meet the Decent Homes Standard. | 1.97% | 1.10% |
| RP02 (1) | Proportion of non-emergency responsive repairs completed within the landlord’s target timescale. | 76.87% | 75.70% |
| RP02 (2) | Proportion of emergency responsive repairs completed within the landlord’s target timescale. | 88.30% | 90.60% |
| Complaints | 2023/24 | 2024/25 | |
|---|---|---|---|
| CH01 (1) | Number of stage one complaints received per 1,000 homes. | 23.2 | 33.4 |
| CH01 (2) | Number of stage two complaints received per 1,000 homes. | 3.5 | 7.6 |
| CH02 (1) | Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. | 68% | 38% |
| CH02 (2) | Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. | 70% | 56% |
| Tenant perception measures | 2023/24 | 2024/25 | |
|---|---|---|---|
| TP01 | Proportion of respondents who report that they are satisfied with the overall service from their landlord. | 74% | 67% |
| TP02 | Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service. | 76% | 73% |
| TP03 | Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair. | 71% | 65% |
| TP04 | Proportion of respondents who report that they are satisfied that their home is well maintained. | 72% | 70% |
| TP05 | Proportion of respondents who report that they are satisfied that their home is safe. | 77% | 75% |
| TP06 | Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them. | 57% | 59% |
| TP07 | Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them. | 69% | 67% |
| TP08 | Proportion of respondents who report that they agree their landlord treats them fairly and with respect. | 77% | 75% |
| TP09 | Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling. | 29% | 33% |
| TP10 | Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained. | 67% | 69% |
| TP11 | Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood. | 64% | 64% |
| TP12 | Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour. | 55% | 57% |