Housing Repairs and Maintenance Policy
Sandwell Council is committed to ensuring the safety, security, and comfort of our tenants and leaseholders by providing well-maintained and high-quality homes and communal spaces. We want to make sure that our repairs service is easy to use and worthy of our resident’s trust. Our aim is to invest in homes and communities, fostering an environment where all residents can thrive.
The Housing Repairs and Maintenance Policy outlines the principles and standards for our responsive repairs service, detailing how we will:
- Maintain safe homes that are compliant with regulatory and legislative requirements.
- Deliver a timely, high-quality, customer-focused service that adopts a right-first-time approach, ensuring homes are kept in good repair.
- Maximise efficiency and demonstrate value for money through effective decision-making and procurement practices.
- Engage with residents to influence the development of the service by prioritising, measuring, and reporting customer satisfaction, and using customer feedback to drive continuous improvement.
Reporting a Repair
You can report repairs by:
- Calling 0121 569 6000 (Mon–Fri, 8am–5.30pm)
- Using MySandwell online (link attached)
- For emergencies outside these hours, call 0800 844 112