Sandwell Council's X (formerly Twitter) rules

We use the @SandwellCouncil X account to share news, events and information about Sandwell and the council in general. X (formerly known as Twitter) is also used by several other teams and services across the council.

X is a great way to find out what's going on in Sandwell.

If you follow us on X, you can expect us to post Monday to Friday, between the hours of 9am and 5pm.

We generally monitor our X accounts during normal office hours, but we may occasionally post during evenings and weekends.

If it is an emergency and you need urgent help or advice outside office hours, please get in touch quickly using our emergency contact numbers.

We like to chat and join in conversations on X, and we respond to as many people as we can. However, we cannot guarantee replies to all direct messages and @mentions.

Contacting us via X

We monitor our Facebook, Instagram and X (formerly Twitter) accounts regularly between 9am and 5pm, Monday to Friday (except on Bank Holidays and public holidays).

If you contact us via social media during these times we will get back to you as soon as possible.

We will always do our best to help if you have a question or query, but we cannot log formal enquiries, complaints or service requests through our social media channels.

If you have an enquiry, a complaint or you need to request a council service, we’ll always signpost you to the best way to get in touch with the right team or department.

Most service requests and enquiries can be made through MySandwell. You can also search our website using the search icon which you’ll find at the top of this (and every) webpage.

The correct team or service will then get back to you as soon as possible.

Following and reposting

We will sometimes follow the X accounts of individuals or organisations (for example central government accounts, local media, and our partners).

There will also be times we'll need to follow an account in order to take part in conversations.

If you follow one of our X accounts, we will not automatically follow you in return. It should be noted that being followed by @SandwellCouncil or any other official council X account does not imply an endorsement of products or services of any kind.

We may repost information that we think will be of interest to our followers; however please don't take offence if we don't share your post with our followers.

In addition to The X Rules we have our own rules.

Sandwell Council reserves the right to extend these rules at any time.

We may not respond to you and/or we may block your account without explanation or notice if you:

  • Make offensive, derogatory or profane posts directed at the council, councillors or council staff
  • Cause disruption or inconvenience to the council by repeatedly @mentioning our X accounts
  • Breach any of The X Rules.

Sandwell Council reserves the right to block any user or account that is deemed in violation of these rules or any applicable law.