Check if a text message or email is genuine
Text messages
This is what a genuine Council Tax text message from Sandwell Council looks like.
The message comes from "SandwellMBC" and includes a link to this webpage to show you what a genuine text message looks like.
The link on the text message will then ask you to verify your identity by confirming your postcode, before sending you to the payment page.
Once you confirm your postcode, the system gives you the option to pay by phone, through your online banking app, by PayPoint - or you can call us to discuss your account or get support if you are in financial difficulty.
Emails
This is what a genuine Council Tax email from Sandwell Council looks like. The message comes from email@info.sandwell.gov.uk and includes a link to this webpage to show you what a genuine email message looks like. The email will be signed "Sandwell Council".
