Check if a text message or email is genuine
Text messages
This is what a genuine Council Tax text message from Sandwell Council looks like.
The message comes from "Sandwell Council" with the council's logo, or "SandwellMBC" and includes a link to this webpage to show you what a genuine text message looks like.
If you do not see the Sandwell Council logo at the top of the message, this is because your phone may not be able to display it. Most people will see the logo, but if it does not show on your phone, check the link in the message is correct and sends you to the geniune payment page shown below.
The link on the text message will then ask you to verify your identity by confirming your postcode, before sending you to the payment page.
This is what a genuine payment page looks like.
Once you confirm your postcode, the system gives you the option to pay by phone, through your online banking app, by PayPoint - or you can call us to discuss your account or get support if you are in financial difficulty.
Emails
This is what a genuine Council Tax email from Sandwell Council looks like. The message comes from email@info.sandwell.gov.uk and includes a link to this webpage to show you what a genuine email message looks like. The email will be signed "Sandwell Council".
