Contact information
If you don't agree with us, or have a complaint
If you think a mistake has been made in calculating your contribution, or we have not accepted costs that you believe we should include, please contact us in the Community Care Business Unit (as below); we will review the calculation to make sure that no mistakes have been made. If you still don't agree you can go to an appeal.
If you have a complaint about our service quality or how our staff treated you, please contact the Customer Feedback Team;
- Online by creating a customer account at: www.my.sandwell.gov.uk
- Tel: 0121 569 7867
- Post: Customer Feedback Team, Sandwell Council, Roway Lane, Oldbury B69 3ES
Contacts and more information
Financial Assessments and Contributions;
Community Care Business Unit: email: CHT_CCBU@sandwell.gov.uk
Call: 07887 826455 or
07887 893539 or
07766 780242
General adult social care enquiries
Sandwell Enquiry email: ASC_Connect@sandwell.gov.uk
Call: 0121 569 2266.
More information
Get independent advice from:
- Citizen's Advice 0121 500 2703
- POhWER 0300 456 2370