Report a damaged bin

If any of your bins are damaged, please fill in this form to arrange for a repair.  If your bin cannot be repaired we will leave you a free replacement bin and collect your damaged one.

Report a damaged bin

Report lost or stolen bins

There is a charge for replacement wheelie bins as shown in the table below. We will replace brown food waste bins for free.

Households with someone over the age of 60 are entitled to a concessionary (reduced cost) replacement bin of each grey, blue lid and green bin over a 12 month period if the bin has been lost or stolen.   

Before ordering a replacement bin, do please check it hasn't been taken in by a neighbouring property by mistake. 

Report a lost or stolen bin

Container type and size


Concessions - reduced cost

Grey household waste bin £15.30 £6.10
Blue lid recycling bin £15.30 £6.10
Green garden waste bin £15.30 £6.10
Brown food waste bin No charge No charge 

Please note that replacement garden waste bins are only provided if the household are subscribed to the garden waste collection

See the bottom of this page for advice on how to stop wheelie bin being lost or stolen

New properties – how to obtain a set of bins

There is no charge if you have moved into a newly built property that hasn’t been issued with a set of bins before. You can order a new recycling, garden, food and general waste bin for a brand new property that has never had any wheelie bins. Please note that we won’t deliver bins if the property appears to be empty, so do make sure that you've moved in. We will deliver your bins within five working days.

Request a new set of bins

Request a larger or smaller bin

In some circumstances we can offer a bigger bin - for example if a household have a large family or for specific medical conditions. Please call the council call centre on 0121 368 1177 between 08:00-17:30 Monday to Friday and speak to an advisor.

Where a household is struggling to fit all it household waste in the standard 180 litre grey domestic waste bin, the household will be required to increase the size of their blue lid recycling bin and see if things improve by recycling more.

Please note that we only offer one size of garden waste or brown food waste container, households can subscribe for multiple garden waste bin collections. 

Request a bigger or smaller bin

Tips for residents

  • Put your bin on the edge of your property on your collection day
  • Number your bins
  • Only leave your bins out on your collection day
  • Put out your blue lid recycling or grey refuse bins out when they are full
  • Bring in your bins as soon as you can after your collection
  • Store your bins out of sight - please see additional advice from the police below

West Midlands Police want to remind residents that burglars are always on the lookout for things to make it easier to break into properties. Please store your wheelie bins and anything else that could be climbed on behind locked gates.

If you chain your bins  together and attach them to something away from your home this will prevent them from being moved towards the house or other buildings. This will also prevent your bins being stolen and save you having to pay for replacement ones.

Remember, if you do chain your bins up when you store them between collections, you will need to unlock them and put them out at the edge of your property on your collection day.