Adult Social Care Charter
We want everyone to feel listened to, respected and supported.
We have put together some promises to the people we work with, what they can expect from us, and what we ask from them.
The next few pages take you through our commitments.
We ask that you:
- Treat our staff kindly and with respect
- Tell us clearly what support you need
- Let us know the best way to contact you
- Ask questions if you are unsure — we are here to help
If you need to contact Adult Social Care, please find out all the details in our contact us section of the website.
The Adult Social Care Charter has been developed into a printable document. And we are currently creating an easy read version and this will be shared in February 2026.