Contact us about Council Tax

Contact us by email

If you are reporting a change of address or requesting a single person discount please report these changes online using the links below.

Change of Address

Single Person Discount

If you wish to contact us for another reason our email address is

Please ensure that you include the following information in the body of your email:

  • your full name
  • your full address
  • the address your enquiry relates to (if different from the above)
  • your Council Tax account number

Please note: If your email does not contain the required personal information we may need to contact you to request this before we provide a response to your enquiry. This will mean that any responses that you get may be delayed.

Call our call centre

To make a payment call 0121 569 3460

For enquiries call 0121 368 1001

Opening hours   

  • Monday, Tuesday, Thursday and Friday: 8.45am to 5pm
  • Wednesday: 9am to 5pm

Please note that following a recent review of our self service telephony the "hot keys" have now changed and are now as follows:

  • hot key 1: payment information
  • hot key 2: enquiries relating to reminders, finals, summons, liability order, bailiff warning letter or any other recovery related letter
  • hot key 3: other Council Tax enquiries, including discounts, exemptions
  • hot key 4: for benefit enquiries, including local Council Tax reduction scheme, claim progress or benefit overpayment
  • hot key 5: for landlords who have a tenant claiming housing benefit, to notify of a change of tenancy or information on local housing allowance
  • hot key 6: for advice services or to report benefit fraud
  • hot key 7: to notify of a change of address or change in circumstances       

Visit our offices

You can visit our counter service in Oldbury and West Bromwich for all enquiries regarding Council Tax. Please note that we have some Self Service machines available at Oldbury which allow you to access some of our services without needing to see an advisor. If you are unable to use a computer an advisor should be available to help you.

Appointments are available upon request and can be made in person or by phone - 0121 368 1001.


Sandwell Council House - One Stop Shop,
Freeth Street, Oldbury B69 3DB.

Opening hours:

  • Monday, Tuesday, Thursday and Friday: 8.45am to 5pm (last ticket 4.45pm)
  • Wednesday: 9am to 5pm (last ticket 4.45pm)

West Bromwich

104-105 Kings Square,
High Street, West Bromwich B70 7NN.

 Opening hours:

  • Monday, Tuesday, Thursday and Friday: 8.45am to 5pm (last ticket 4.45pm)
  • Wednesday: 9am to 5pm (last ticket 4.45pm)

Write to us

You can write to us at the following address:

Sandwell MBC (Benefits and Council Tax),
PO Box 239,
Sale M33 6GU.

If we haven't been able to answer your question here then please get in touch with us.