Contact us about Council Tax

If you want to contact us to report a bereavement you may find it easier to use our Tell Us Once service. 

Contact us by email

If you need help understanding a bill that you have received, we have an explanation of your Council Tax bill online. 

If you are reporting a change of address or requesting a single person discount please report these changes online using the links below.

Change of Address

Single Person Discount

If you wish to contact us for another reason then please contact us by email.

Please ensure that you include the following information in the body of your email:

  • your full name
  • your full address
  • the address your enquiry relates to (if different from the above)
  • your Council Tax account number
  • A piece of personal information that only you would know. For example, How long you have lived at the property, the method you use to pay your Council Tax, any reductions that you receive on your bill, etc.

Please note: If your email does not contain the required personal information we may need to contact you to request this before we provide a response to your enquiry. This will mean that any responses that you get may be delayed.

For enquiries about liability or your bill where there is not an online form available please email

For enquiries about the recovery of your Council Tax or if you have received a Reminder Letter or Summons please email

For enquiries about your balance, chasing the progress of your account or other general enquiries please email

Please be aware that we can only discuss an account with the person named on the bill. If you want someone else to be able to contact us on your behalf please fill in our Third Party Authorisation form.

Call our call centre

Our phonelines are busier than usual at the moment. We apologise for the inconvenience.
You can access many of our services here on our website.
If you can’t get through now and you can’t find what you need online, please try again later - we’re open 8.45am-5pm Monday, Tuesday, Thursday and Friday, and 9am-5pm on Wednesdays.

To make a payment call 0121 569 3460

For enquiries call 0121 368 1001

Opening hours   

  • Monday, Tuesday, Thursday and Friday: 8.45am to 5pm
  • Wednesday: 9am to 5pm

Please note that following a recent review of our self service telephony the "hot keys" have now changed and are now as follows:

  • hot key 1: payment information
  • hot key 2: enquiries relating to reminders, finals, summons, liability order, bailiff warning letter or any other recovery related letter
  • hot key 3: other Council Tax enquiries, including discounts, exemptions
  • hot key 4: for benefit enquiries, including local Council Tax reduction scheme, claim progress or benefit overpayment
  • hot key 5: for landlords who have a tenant claiming housing benefit, to notify of a change of tenancy or information on local housing allowance
  • hot key 6: for advice services or to report benefit fraud
  • hot key 7: to notify of a change of address or change in circumstances       

Visit our offices

You can visit our counter service in Oldbury and West Bromwich for all enquiries regarding Council Tax. Please note that we have some Self Service machines available at Oldbury which allow you to access some of our services without needing to see an advisor. If you are unable to use a computer an advisor should be available to help you.

Appointments are available upon request and can be made in person or by phone - 0121 368 1001.

Please note that with effect from 1st October 2015 we will no longer offer a document photocopying/verification service at our offices. All documentation should be sent to the address below. Please include your name/address and Council Tax account number with any documentation that is posted. All original documentation will be returned by second class post unless it has been received by recorded/special delivery when it will be returned by the same method.

Sandwell MBC (Benefits and Council Tax),
PO Box 239,
Sale M33 6GU


Sandwell Council House - One Stop Shop,
Freeth Street, Oldbury B69 3DB.

Opening hours:

  • Monday, Tuesday, Thursday and Friday: 8.45am to 5pm (last ticket 4.45pm)
  • Wednesday: 9am to 5pm (last ticket 4.45pm)
  • Saturday: 9am to 12pm (last ticket 11.45am)

West Bromwich

104-105 Kings Square,
High Street, West Bromwich B70 7NN.

 Opening hours:

  • Monday, Tuesday, Thursday and Friday: 8.45am to 5pm (last ticket 4.45pm)
  • Wednesday: 9am to 5pm (last ticket 4.45pm)

Write to us

You can write to us at the following address:

Sandwell MBC (Benefits and Council Tax),
PO Box 239,
Sale M33 6GU.

If we haven't been able to answer your question here then please get in touch with us.