What documents do I need to provide to support my claim?
So that we can process your claim as quickly as possible you need to provide original documentation as evidence of your circumstances. If the documents we need are not provided, we will contact you and a decision on your claim may be delayed.
The list below shows the types of documents that you may need to provide depending upon your individual circumstances.
We are required to check your and your partner’s identity. We will need to see two of the following documents, one of these must contain your/your partner’s National Insurance Number:
benefit payment book or entitlement letter
rent book, rent card or tenancy agreement
bank or building society statement
- a recent utility bill for your current address
medical card with NHS number
- membership card of a trade union
divorce, annulment or separation document
life assurance policy
Your National Insurance number is likely to be found on:
National Insurance number card
P45 (issued to you when you leave a job)
P60 (your annual tax statement)
Benefit payment books or entitlement letters
Proof of income
We will need to see proof of all of the income that your household receives.
If you receive any income from the Department for Work and Pensions or Tax Credits then we will not need to see proof of them as we can get proof directly from them.
If you are working then we will need to see your last five consecutive weekly or two consecutive monthly payslips. If you do not have them then you will need to ask your employer to complete an Employers Certificate.
If you have just started work and do not have all of the payslips that you need then you should provide what you have and the rest when you receive them.
All other income includes:
private/occupational pension letters showing your entitlement details
maintenance/child support payments made or received
student loan/grant - this must show the amount of the grant/loan and how it is made up
If you are self-employed we will need to see your last 12 months audited accounts. If you have recently started your business and do not have this information then you should fill in our self employed income form
If you are a taxi driver then please fill in our taxi driver form
You should ensure that you provide original documents for all the income that you get, even if it does not appear in the list above.
The money you pay for childcare may be taken off your earnings and Tax Credits when we work out your benefit, this can increase the amount of benefit that you are entitled to. We will need proof of the payments you make for childcare and the childminder's, nursery or play scheme's registration number.
If you pay your rent to a private landlord then we will need to see:
proof of the current rent charged
your tenancy agreement
Capital and savings
We may need to see proof of all capital and savings. This includes details of all bank accounts, building society accounts, National Savings Certificates, shares, property land or any other capital you may have.
Bank statements and building society books must show the last two months transactions. We must see the original certificates for shares, PEPs, National Savings and stocks.
Income and capital received by other people living in your household
We will need to see original documents for proof of all income and capital held by non-dependants living in your household.
For information about how to send us your evidence and how you will get it back please visit our providing evidence page.