My Sandwell Login/Register

Book a pest control appointment | Sandwell Council

Essential maintenance

Some of our online services will be unavailable between 8pm and 10pm on Tuesday 25 January due to essential maintenance. Apologies for any inconvenience.

Book a pest control appointment

We provide pest control treatments for residents who live in Sandwell and for non-food businesses.

Treatments for rats, mice, bedbugs and cockroaches are free of charge in the home of anyone who lives in Sandwell. Please note, if the property is empty, charges do apply.

For other pests, including wasps, fleas and other insects including carpet beetles, moths and flies) there is a charge of £50 (unless you are exempt due to receiving benefits). Please note, we only offer treatments for wasps between 1 July and 31 October.

Please be aware that only a limited number of Pest Control appointments are available each working day. Demand on our service is very high – especially during the spring and summer months – therefore the earliest available appointment slots are those offered when you book a pest control treatment on our Customer Portal. Only in exceptional circumstances will the service consider bringing forward appointments. Each request will be considered on a case by case basis.  

Book a pest control treatment

Wasp Button


Rat button


Mouse button


Bedbug button


Cockroach button


Flea button


varied carpet beetle

Other insects

Pest control for businesses


If the person responsible for paying council tax at the property being treated receives certain benefits, the service is free:

  • Full Council Tax Reduction
  • Full Housing Benefit
  • Job Seeker’s Allowance (income-based)
  • Employment and Support Allowance (income-related)
  • Income Support
  • Universal Credit (only where there is no reduction in Universal Credit due to working)
  • Pension Credit Guarantee.

We will check you are entitled to a free treatment when you book. If we are unable to verify you receive one of these benefits, we will not be able to offer you a free service.

When you book, we will offer you an appointment. If there is a charge, payment is taken when you book. Please read our terms and conditions before you book your treatment.

Important information about your pest control treatment

Download our printable antidote card. 

Rat and mouse treatments

A pest control officer will explain carefully any precautions you should take during and after a treatment and will leave with you details of the pesticides used. If someone comes into contact with rat or mouse poison wash the area of contact thoroughly.

If a poison is eaten, the person should be taken to hospital together with the information sheet showing the poison used and the antidote. If your pet eats your poison, take it to your vet together with the information card, which shows the poison used. In all rodent cases the antidote will be Vitamin K.

Non-food businesses

We can also provide pest control treatments and contracts for non-food businesses. Request an appointment if you are a non-food business.

Food businesses such as takeaways and restaurants should set up a contract or book treatment with a commercial pest control company

We do not provide treatments for these pests or any others not listed above:


Please note, we do not provide a service removing dead carcasses other than rodents where we have completed a treatment. 


Images reproduced by permission of Killgerm Group Ltd.

Change cookie consent