We're making it easier to get in touch with us by phone when you need to.
We're launching a single phone number that you will be able to use to get in touch with most council services.
From Tuesday 1 September, the new main phone number for the council will be 0121 569 7474.
It will be the single point of contact by phone for the following services:
- Option 1 – Housing and repairs
- Option 2 – Council Tax, Revenue & Benefits and Welfare Rights
- Option 3 – Bins and street cleaning
- Option 4 – Adult Social Care Connect
- Option 5 – Registrars (The Register Office)
- Option 6 – Highways
- Option 7 – Regulatory Services
- Option 8 – Complaints and compliments
For some services, you will also be able to hold your place in the queue without hanging on the phone – and you’ll get an automatic call back once you’re at the front of the queue.
Separate phone numbers will remain for the following services:
- Sandwell Children’s Trust – 0121 569 3100
- Sandwell Property Care – 0121 569 4539
- Public Health – 0800 011 4656/0121 569 5100
- Taxi Licensing – 0121 569 6655
- Income Management – Current Tenants – 0121 569 7477 (new number)
- Income Management – Former Tenants – 0121 569 7478 (new number)
The majority of council services continue to be available here on our website and through MySandwell.