Collection Frequency

As of the 1 January 2023 the Council’s waste partner, Serco provides the following waste collection service to domestic properties:  

  • A weekly collection of general household waste
  • A weekly collection of food waste
  • A weekly collection of mixed dry recyclables
  • A fortnightly chargeable collection of garden waste. Suspended during winter months.

You can check your bin day - all you need is either your house number (or house name) and postcode.

Please be aware that the fortnightly garden waste collection dates are only available when a household has subscribed to the garden waste collection service.

This bin day finder only gives bin day information for households that have kerbside bin collections. Flats, apartments, sheltered housing and homes with communal bin stores will be offered recycling services at a later date. If you are a business, please contact Trade Waste.

When is my bin day?

Collection Time

Residents are required to put out their bins by 06:45 on the scheduled day of collection when collection rounds commence. The collection time for any property cannot be guaranteed and is subject to traffic, road works and other local events which may delay a collection or lead to changes to the order that streets are visited.   

Where possible if a resident tries to report a missed collection before the round is completed, an appropriate message will be displayed such as ‘Round Not Completed’ so that the customer is aware of a delay.

Poor/dangerous weather conditions may lead us to revise the collection start and/or finish times for a temporary period to reduce risks to both staff and the general public from collection operations. Such as:

During hot weather - an earlier start may be implemented to reduce staff exposure to extreme heat and/or sun and vehicle breakdowns during the hottest times of the day.  

During cold weather - a later start may be implemented to allow temperatures to rise to reduce ice on roads and/or pavements, to reduce both staff slipping injury and vehicle collision due to sliding on ice.

Temporary change to earlier collection time

In some circumstances such as extended road works, public events or other local circumstances the collection service may need to change the collection time and/or location ie to earlier than the 06:45 start.   In this instance we will inform residents of the changes as soon as we can, typically by leafletting properties affected.

Where collections are disrupted, the Council and its Waste Partner will try to minimise disruption and inform residents as soon as possible, however this is not always possible and we ask that residents are patient and leave their bins out at the collection point until they are emptied.

Temporary change to collection day

In extreme weather conditions where collection progress is significantly delayed,  collections may need to be carried forwarded the following day(s), however the service will endeavour to provide a collection for that scheduled week.   In the case of continuing extreme weather conditions, some services may be suspended for a temporary period to allow the priority collection services to be carried out.   Usually the priority service will be the collection of domestic waste. Where a service typically the domestic waste service cannot be carried out during a scheduled week, assitional bags may be collected the following collection, subject to agreement between the council and the waste parter.

Where we need to suspend a service temporarily we will endeavour to provide timely information to residents making it available on the website, social media or via the council call centre.

Communal bin properties

Collections for properties that use shared communal bins will be emptied on a regular basis and frequency and collection day will be subject to property circumstances.