Tenant Satisfaction Data
| Building Safety | 2024/25 | 2025/26 | |
|---|---|---|---|
| BS01 | Proportion of homes for which all required gas safety checks have been carried out. | 99.9% | 99.8% |
| BS02 | Proportion of homes for which all required fire risk assessments have been carried out. | 100% | 100% |
| BS03 | Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out. | 34.10% | 100% |
| BS04 | Proportion of homes for which all required legionella risk assessments have been carried out. | 100% | 100% |
| BS05 | Proportion of homes for which all required communal passenger lift safety checks have been carried out. | 100% | 100% |
| Anti-social behaviour | 2024/25 | 2025/26 | |
|---|---|---|---|
| NM01 (1) | Number of anti-social behaviour cases, opened per 1,000 homes. | 247.93 | 168.1 |
| NM01 (2) | Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes. | 3.25 | 4.2 |
| DHS and Repairs | 2024/25 | 2025/26 | |
|---|---|---|---|
| RP01 | Proportion of homes that do not meet the Decent Homes Standard. | 1.10% | 2.5% |
| RP02 (1) | Proportion of non-emergency responsive repairs completed within the landlord’s target timescale of 3 days urgent/25 days non urgent/40 days planned | 75.70% | 78.1% |
| RP02 (2) | Proportion of emergency responsive repairs completed within the landlord’s target timescale of 24 hours | 90.60% | 95.2% |
| Complaints | 2024/25 | 2025/26 | |
|---|---|---|---|
| CH01 (1) | Number of stage one complaints received per 1,000 homes. | 33.4 | 52.3 |
| CH01 (2) | Number of stage two complaints received per 1,000 homes. | 7.6 | 13.6 |
| CH02 (1) | Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. | 38% | 59.6% |
| CH02 (2) | Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. | 56% | 65.5% |
| Tenant perception measures | 2024/25 | 2025/26 | |
|---|---|---|---|
| TP01 | Proportion of respondents who report that they are satisfied with the overall service from their landlord. | 67.0% | 66.0% |
| TP02 | Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service. | 73.3% | 73.6% |
| TP03 | Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair. | 65.0% | 68.7% |
| TP04 | Proportion of respondents who report that they are satisfied that their home is well maintained. | 69.9% | 68.3% |
| TP05 | Proportion of respondents who report that they are satisfied that their home is safe. | 75.0% | 73.8% |
| TP06 | Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them. | 58.7% | 59.7% |
| TP07 | Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them. | 66.9% | 68.9% |
| TP08 | Proportion of respondents who report that they agree their landlord treats them fairly and with respect. | 75.2% | 74.7% |
| TP09 | Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling. | 33.2% | 30.2% |
| TP10 | Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained. | 69.1% | 73.9% |
| TP11 | Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood. | 63.8% | 65.2% |
| TP12 | Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour. | 57.2% | 59.6% |