We've made it easier to get in touch with us by phone when you need to.
We now have a single phone number that you can use to get in touch with most council services.
The new main phone number for the council is 0121 569 7474 and it is the single point of contact by phone for the following services:
- Option 1 – Housing and repairs
- Option 2 – Council Tax, Revenue & Benefits and Welfare Rights
- Option 3 – Bins and street cleaning
- Option 4 – Adult Social Care Connect
- Option 5 – Registrars (The Register Office)
- Option 6 – Highways
- Option 7 – Regulatory Services
- Option 8 – Complaints and compliments
For some services, you can hold your place in the queue without hanging on the phone – and you’ll get an automatic call back once you’re at the front of the queue.
Separate phone numbers remain for the following services:
- Sandwell Children’s Trust – 0121 569 3100
- Sandwell Property Care – 0121 569 4539
- Public Health – 0800 011 4656/0121 569 5100
- Taxi Licensing – 0121 569 6655
- Income Management – Current Tenants – 0121 569 7477 (new number)
- Income Management – Former Tenants – 0121 569 7478 (new number)
- All other phone numbers for council services not mentioned remain the same.
Don't forget, you can still report a problem or request a service here on our website and through MySandwell.