Paying for residential care

Contact information

If you don't agree with us, or have a complaint

If you think a mistake has been made in calculating your contribution, or we have not accepted costs that you believe we should include, please contact us in the Community Care Business Unit (as below); we will review the calculation to make sure that no mistakes have been made. If you still don't agree you can go to an appeal.

If you have a complaint about our service quality or how our staff treated you, please contact the Customer Feedback Team;

  • Online by creating a customer account at: www.my.sandwell.gov.uk
  • Tel: 0121 569 7867
  • Post: Customer Feedback Team, Sandwell Council, Roway Lane, Oldbury B69 3ES.

Contacts and more information

Financial Assessments and Contributions;

Community Care Business Unit: email: CHT_CCBU@sandwell.gov.uk

Call: 07887 826455 or

07887 893539 or

07766 780242

General adult social care enquiries

If you think that residential care may be an option for you or someone you care for, contact Sandwell Enquiry.

Email: ASC_Connect@sandwell.gov.uk
Call: 0121 569 2266

More information

You can get more details about how we work out what you have to contribute pay in our Paying for residential and nursing home care - ASC factsheet 2.

You can get independent advice from: