How to Give Feedback or Make a Complaint
If the Council did something wrong, didn’t do something quickly enough, or treated you badly, you can make a complaint. It’s not for everyday problems like a missed bin collection or a broken street light — those should be reported on the MySandwell portal.
How to make a complaint
You can complain in different ways:
- Online via the MySandwell portal
- By email: customer_services@sandwell.gov.uk
- By phone: 0121 569 7867
- By letter: Customer Feedback Team, Sandwell Council, Roway Lane, Oldbury, B69 3ES.