Domestic noise nuisance

Once your complaint has been received along with any documents that you have uploaded in support of your complaint, a domestic noise nuisance information pack will be emailed or posted to you.

This pack contains further information along with a set of noise diary sheets for you to use. These diary sheets must be returned within six weeks of your initial complaint. Failure to return them within 6 weeks will result in your complaint being closed.

Please note, we do not require 6 weeks worth of diary sheets, if the noise occurs every day, diary sheets can be returned weekly.

Once we receive your first set of diary sheets, an investigating officer will make contact with you and discuss the complaint further. You will need to keep a diary of the noise nuisance throughout the investigation so that we can check if our intervention has been effective and, if necessary, can also be shown to the Court that an issue has been persistent. Without your diaries, the investigation will not continue.

The Investigating officer will consider whether further informal action is necessary following contact and may take the following steps:

• Write to or visit the offending party
• Request that you keep an accurate diary of the noise

Please note that the officer will evaluate the severity of the problem based on a number of parameters (see our page on The Law on Nuisance). If they consider that the noise is unlikely to amount to a statutory nuisance they may not progress your complaint any further.

In such circumstances the officer will direct you to take your own discretionary action. Information on taking your own action is available on our page on taking your own legal action (Section 82 advice).